Zoho CRM Developer

We are seeking an experienced Zoho One Specialist with over four years of hands-on expertise in Zoho CRM and Zoho One to manage and optimize the Zoho environment for a US-based client. You will take over an existing Zoho setup from an external partner and lead the migration from Zoho CRM Plus to Zoho One. After completing the migration, you will be responsible for cleaning up legacy workflows and maintaining the system to ensure smooth daily operations for the sales and intake teams. Clear communication, thorough testing, and detailed documentation are essential, as you will regularly explain system changes to non-technical users. Key Responsibilities: - Manage the migration and handover process by taking control of the current Zoho setup, mapping its actual usage, and completing the transition from Zoho CRM Plus to Zoho One without interrupting daily business activities. - Conduct a comprehensive system cleanup by reviewing legacy workflows, Deluge scripts, and automations; retain effective elements, repair broken components, and retire unused features. - Own the long-term health of the Zoho system, including managing user access, ensuring data quality, and optimizing system performance. - Plan, test, and implement changes carefully on a live system used by multiple teams, maintaining rollback plans and communicating updates clearly to end users before deployment. - Produce clear and accessible documentation for workflows, automations, and integrations, and translate technical changes into plain language for business users and senior client stakeholders. - Collaborate daily with the US-based client as part of a small core team, translating business requirements into Zoho solutions while providing constructive feedback when requests could cause issues. Required Qualifications: - Minimum of 4 years of practical experience working with Zoho CRM and Zoho One platforms. - Proficiency in Deluge scripting and Zoho Flow automation tools. - Demonstrated experience leading at least one end-to-end migration from Zoho CRM Plus to Zoho One or a similar platform consolidation project. - Strong change management skills, including sandbox testing, rollback planning, and clear communication with users. - Excellent written and verbal English communication skills, with confidence in engaging directly with senior client stakeholders. - Proven ability to take ownership of outcomes, focusing on delivering results rather than just completing assigned tasks. Preferred Qualifications and Benefits: - Experience working at a Zoho partner company or implementation firm. - Familiarity with additional Zoho applications such as Zoho Desk, Zoho Analytics, or Zoho Books. - Skills in integrating Zoho with other SaaS tools (e.g., telephony, forms, marketing platforms) using APIs or webhooks. - Background in consulting or client-facing delivery roles. Benefits include: - Gym, travel, and food allowances. - Annual certification opportunities. - Paid time off and holidays. - Bi-annual performance reviews and bonus programs. This role offers the chance to take full ownership of a critical Zoho environment, working closely with a US-based client to ensure their system runs efficiently and evolves to meet business needs. If you are a detail-oriented Zoho expert with strong communication skills and a proactive approach, this opportunity is an excellent fit.